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Specialist 1-2-1 Coaching Ts&Cs

1. Packages start from the date of your first training plan being sent out. 

2. Cancellations of individual face-face sessions by client or coach are non-refundable.  Use of the hybrid training model and online coaching will provide suitable alternatives. 

3. Injuries or sickness, of the client or coach, longer than 14 days can warrant suitable refunds.  This is at the Owner's discretion and will be discussed on a case by case basis. 

4. Notice of all holidays from a client will be given at least 14 days in advance to ensure the smooth delivery of online coaching. 

5. Notice of all holidays from a coach will be given at least 14 days in advance to ensure the smooth delivery of online coaching.

6. It is assumed, expected and understood that the coach will require 5 weeks holiday per calendar year (unless otherwise discussed and agreed).  This has already been factored into the price of the packages.  As explained, using the hybrid model, this will all be catered for so you the client will not be left in the dark.

7. Cancellations and Refunds policy:

The following applies to clients who chose the one-off payment method:

  • Cancellation 7 days or more prior to start date = 100% refund.
  • Cancellation within 7 days prior to start date = 90% refund.
  • Cancellation when less than and up to 50% of the package is complete = 30% refund of total cost.
  • Cancellation when between 50% and up to 75% of the package is complete = 15% refund of total cost.
  • Cancellation when over 75% of the package is complete = Non-refundable.
The following applies to clients who chose the instalments payment method:
  • Cancellation 7 days or more prior to start date = 100% refund.
  • Cancellation within 7 days prior to start date = 10% refund.
  • Cancellation during the package timeframe will incur charges where weeks are in arrears, plus 10% of future unpaid instalments.
8. Personal extenuating circumstances, at the Owner's discretion, can allow refunds outside of the above refund policy. 

9. All knowledge and tools are provided for you to use, the owner does not guarantee results and certain progress to be made as this is based on your adherence to the tools and knowledge provided throughout. 

10. You agree that any photos or videos from within the sessions can be used on social media platforms (without direct tagging, unless otherwise agreed on the day).


Leaner Life Programme Ts&Cs

1. Transfers to a different programme time or start date must be done 7 days prior to intended programme start date. 

2. You can only mix and match certain session days and times if available space permits. Must be agreed upon with trainer prior to programme start. 

3. If you miss some of the sessions within the 18 session programme pass you cannot carry these over to future programmes or receive discount. The programme price is inclusive of education and content outside of the actual sessions. 

4. The programme pass cannot be deferred to a future start date once the programme has begun. 

5. Annual programme passes are valid 12 months from the first programme start date after sign up. 

6. When purchasing an annual programme pass, if you request a refund part way through, you will be charged for the programmes you have completed at the standard 1 programme pass rate (£157).  This means that any outstanding costs will be incurred. 

 7. Refunds can only be given if cancellation is given in writing at least 7 days or more prior to the programme start date. 

8. Personal extenuating circumstances, at the Owner's discretion, can allow refunds outside of the above refund policy. 

9. All knowledge and tools are provided for you to use, the owner does not guarantee results and certain progress to be made as this is based on your adherence to the tools and knowledge provided throughout. 

10. You agree to be added to a group WhatsApp chat with all other members on your programme plan. 

11. You agree that any photos or videos from within the sessions can be used on social media platforms (without direct tagging, unless otherwise agreed on the day).


 
 
 
 
 
 
 
 
 
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